Privacy Policy

Pinco collects personal data to deliver and support the services in a lawful, transparent manner.

Types of information collected and the purposes:

• Identity and contact details: to create accounts, verify age and identity, and communicate about the account.
• Account and profile data: to manage preferences, responsible gaming settings, and gameplay history.
• Verification documents for KYC: to meet legal obligations and prevent fraud.
• Payment and transaction information: to process deposits, withdrawals, and resolve disputes.
• Technical and usage data: IP, device info, logs, and analytics to secure the platform and improve performance.
• Behaviour and interaction data: to support responsible gambling measures and service quality.
• Marketing preferences: to honour opt-ins and opt-outs.

Security measures include:

• Encryption in transit and at rest, HTTPS, and modern cipher suites.
• Role-based access controls, multi-factor authentication, and least-privilege practices.
• Vendor due diligence, confidentiality obligations, and contract-based safeguards.
• Network and application monitoring, logging, and vulnerability management.
• Staff training, background checks where lawful, and incident response procedures.

User rights under Canadian law:

• Access: request a copy of personal information and details about its use.
• Correction: update inaccurate or incomplete data.
• Deletion: request erasure where permitted, subject to legal retention duties.
• Consent choices: withdraw consent for marketing or certain processing.
• Complaint: contact the Office of the Privacy Commissioner of Canada or relevant provincial authority.

Compliance framework:

• PIPEDA, Alberta PIPA, BC PIPA, and Quebec’s privacy law as modernized by Law 25.
• Anti-money laundering rules under the Proceeds of Crime, Money Laundering and Terrorist Financing Act and FINTRAC guidance.
• Gaming and regulatory standards that apply in the provinces and territories served.

Pinco uses personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

Purposes for collection and processing:

• Account servicing: registration, authentication, and account management.
• Transactions: deposits, withdrawals, chargeback handling, tax and audit records.
• Service improvement: troubleshooting, product updates, and quality assurance.
• Responsible gambling: limits, self-exclusion, behavioural monitoring, and safer play interventions.
• Marketing: send permitted communications, measure engagement, and honour opt-outs.
• Analytics: site performance, audience measurement, and fraud detection.
• Compliance: age verification, KYC, AML, sanctions screening, and legal reporting.

Processing is based on consent, performance of a contract, compliance with legal obligations, and legitimate interests balanced against user privacy.

Users can request access to their personal data, ask for corrections, or request deletion where allowed by law. Pinco may need to verify identity before actioning a request. Requests are generally answered within 30 days, or users will be told if more time is required. Deletion may be limited by legal retention rules, such as AML recordkeeping.

How to make a request:

• Submit a privacy request through the Help Centre or the contact details provided on the website.
• Describe the data sought and the desired action, and provide proof of identity if asked.
• If unsatisfied, escalate to the Privacy Office using the same channels.

By using the services, users consent to security checks, identity verification, and processing of payment data by payment providers and verification partners as needed to deliver the services and meet legal duties.

The services are intended for individuals who are 18 or older, or higher where required by local law. Pinco cannot confirm age or identity without appropriate documents. If a parent or legal guardian believes a minor has provided personal information, they may contact support to request deletion. Once verified, any information about the minor will be deleted, subject to legal obligations.

Personal information may be processed in other countries where service providers, cloud hosts, payment processors, or verification partners operate. By using the services, users consent to these international transfers. Pinco requires partners to protect confidentiality and security through contracts, access controls, and industry-standard safeguards. Where required, standardized contractual protections or equivalent measures are applied to maintain an appropriate level of protection.

Any disclaimer in this policy clarifies and may limit the scope or effects of certain rules to the extent permitted by law. The disclaimer applies once the user accepts the policy through signature, click-acceptance, account creation, or other forms of accession. If there is a conflict between this policy and applicable law, the law prevails. This policy does not create rights beyond those required by law or agreed in the user terms.

Cookies are small files stored on a device that help websites remember preferences and understand usage. Pinco uses cookies and similar technologies for statistics, behaviour analysis, personalisation, fraud prevention, and site improvement. Unless a shorter period is stated in the browser or settings, cookie retention is up to 1 year. Users can manage cookie choices through browser settings or available on-site controls, which may affect functionality.

Using the services constitutes full acceptance of this Privacy Policy. Pinco may update this document to reflect legal or operational changes, and the current version posted on the site prevails. Material changes will be highlighted by updating the effective date and providing a short notice where reasonable. Continued use after an update indicates acceptance of the revised policy.

Personal information may be shared with third parties when required by law, to resolve disputes, to enforce agreements, or to operate the services. Pinco discloses information to categories of recipients such as payment processors, identity verification partners, fraud prevention providers, analytics vendors, hosting partners, and regulators. A list of key partners is available on the site; if not visible, users will be informed of the purpose and scope before sharing where required. Providing personal data for these purposes constitutes consent where consent is the lawful basis.

The site may link to third-party websites that have their own privacy policies and practices. Pinco is not responsible for how those websites collect, use, or disclose information. Users should review the privacy notices on any external site before providing personal data and proceed with caution.