Our Approach to Responsible Gaming

Every bet carries risk. Losses are possible. Responsible play means using control, setting limits, and treating gambling as entertainment, not income.

Follow these useful principles to protect your wellbeing:

• Set a budget you can afford to lose and stick to it.
• Decide how long you will be playing before you start.
• Keep funds for gambling separate from essentials like rent, food, and bills.
• Avoid gambling when stressed, tired, or under the influence.
• Do not chase losses. Accept outcomes and stop.
• Track your spending and time using your account history and play reminders.
• Respect the legal age for gambling in your province or territory.
• Use Pinco tools such as deposit, spend, and time limits to stay in control.
• Take regular breaks to reset and review your habits.
• Seek help early if betting begins to impact your finances or mood.

Problem gambling can develop gradually. Notice changes in your behaviour and finances. Gambling addiction is a health issue that requires attention.

Key indicators that a gambling problem may be present:

• Spending more than you can afford or missing payments.
• Chasing losses or increasing bets to recover money.
• Hiding gambling from family or friends.
• Feeling irritable, anxious, or low when not playing.
• Using betting to escape stress, sadness, or boredom.
• Neglecting work, school, or personal responsibilities.
• Borrowing money or selling items to fund play.
• Frequent thoughts about gambling during the day.
• Failed attempts to cut back or stop.
• Continuing to play despite harmful consequences.

Gambling addiction is serious and benefits from prompt support.

Recovery is possible. Taking small, consistent actions can reduce risk and support healthier playing.

Recommendations you can use today:

• Set deposit, loss, and session limits before you start gambling.
• Turn on reality check reminders to monitor time and spending.
• Schedule play-free days to help balance your routine.
• Keep a written budget and review it each week.
• Avoid chasing losses and accept when the session is over.
• Remove stored payment methods if spending feels hard to control.
• Use time-outs for short breaks or self-exclusion for longer pauses on Pinco.
• Consider blocking software to restrict access to gambling sites and apps.
• Talk to someone you trust and seek professional support.
• Contact our team for help adjusting limits or closing your account.

Support is available across Canada, both online and in your community. You can access confidential help, learn strategies, and speak to trained professionals.

External services and resources:

• Responsible Gambling Council (RGC);
• ConnexOntario (Ontario);
• Gambling Support BC (British Columbia);
• Alberta Health Services, Addiction and Mental Health;
• CAMH – Problem Gambling Resources;
• GamTalk – online peer support;
• Gamblers Anonymous.

If you are concerned about your gambling or someone else’s, you can contact Pinco support for discreet assistance. Our staff can provide information, tools, and guidance tailored to Canada.

Ways to reach support in Canada:

• Live Chat in your account, available 24/7.
• Email our Support Team: [email protected]
• Responsible Gaming Team for limits and self-exclusion: [email protected]
• Secure message centre in your profile.
• Phone support for Canada (toll-free). Check the Help Centre for hours.
• Request a call-back by submitting a ticket in the Help Centre.